Terms of Use

1. Parties and Acceptance

These Terms are entered into between: (a) VICENT SOLUCOES TI LTDA ("DottSign"), CNPJ 53.183.462/0001-58, a Brazilian software company; and (b) You, the individual or legal entity ("User") accessing or using the DottSign platform. Acceptance occurs at the earlier of: (i) clicking "Create Account" or any equivalent acceptance button; (ii) logging in via Google OAuth; or (iii) using the platform in any substantive way. You confirm that you are at least 18 years old and, if acting on behalf of a legal entity, that you have authority to bind that entity.

2. Description of Service

DottSign is a Software-as-a-Service (SaaS) platform that allows Users to:

• Upload, store, and manage contract documents (PDF format).
• Create and assign electronic signature spots within documents.
• Invite internal and external signers via e-mail with OTP verification.
• Execute electronic signatures embedded cryptographically in PDFs (RSA-PSS + X.509 + RFC 3161 timestamp).
• Analyse contracts using AI (categorisation, summarisation, clause extraction, Q&A via Groq).
• Organise contracts within teams (Organisations).
• Track contract status, expiry, and notification events.
• Integrate with Salesforce CRM (optional paid feature).
• Access the platform via web browser or mobile application (iOS and Android).

3. Account Registration

• You must provide accurate, current, and complete information when registering.
• You are responsible for maintaining the confidentiality of your credentials (password, 2FA codes, recovery codes).
• You are responsible for all activity that occurs under your account.
• You must notify us immediately at support@dottsign.com if you suspect unauthorised access to your account.
• Each account is personal and non-transferable. You may not share login credentials.
• We reserve the right to refuse registration or suspend accounts at our reasonable discretion.

4. Subscription Plans and Billing

5. Acceptable Use

You agree that you will not, and will not permit others to:

• Upload, share, or process documents that are illegal, fraudulent, defamatory, obscene, or that infringe third-party intellectual property or privacy rights.
• Use the platform to execute contracts that would be void or unlawful under applicable law.
• Attempt to circumvent, disable, or reverse-engineer any authentication, encryption, or signature-verification mechanisms.
• Access or attempt to access any account, data, or system component that you are not authorised to access.
• Use automated tools (bots, scrapers, crawlers) to access the platform without our prior written consent.
• Interfere with or disrupt the platform's infrastructure, including launching denial-of-service attacks.
• Resell, sublicense, or white-label the platform or any portion of it without our written consent.
• Use the platform to process personal data of third parties in violation of applicable data protection law (including the LGPD and GDPR).
• Impersonate another person or entity, or misrepresent your identity during the signing process.

6. Electronic Signatures — Legal Framework and Limitations

7. Intellectual Property

8. Data Protection and Privacy

Our collection and use of personal data is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the platform, you acknowledge that you have read and understood our Privacy Policy. For data processing activities you undertake on behalf of third-party signers using our platform, you act as a data controller and are responsible for having appropriate legal bases and, where required, executing a Data Processing Agreement (DPA) with us. Contact legal@dottsign.com to request a DPA.

9. Confidentiality

DottSign will maintain the confidentiality of Your Content using industry-standard security measures (AES-256-GCM encryption at rest, TLS in transit). Access to Your Content is restricted to: (a) you and members of your Organisation; (b) signers you designate; (c) DottSign staff strictly on a need-to-know basis for support or operational purposes; and (d) sub-processors listed in our Privacy Policy, bound by confidentiality obligations.

10. Service Availability and Modifications

• We aim for high availability but do not guarantee uninterrupted service. Scheduled maintenance will be notified where practicable.
• We reserve the right to modify, suspend, or discontinue features at any time. For material modifications that reduce functionality for paid users, we will provide at least 30 days' notice.
• We will not be liable for any downtime, data loss, or damages caused by events outside our reasonable control (force majeure), including internet outages, AWS service disruptions, or natural disasters.

11. Disclaimer of Warranties

The platform is provided "as is" and "as available" without warranty of any kind, express or implied, to the maximum extent permitted by applicable law. We specifically disclaim:

• Any implied warranty of merchantability, fitness for a particular purpose, or non-infringement.
• Any warranty that the platform will be error-free, uninterrupted, or secure.
• Any warranty regarding the legal validity, enforceability, or evidentiary weight of any signature or document produced through the platform in any jurisdiction.

12. Limitation of Liability

To the maximum extent permitted by applicable law (and subject to Section 14 regarding mandatory consumer rights):

• DottSign shall not be liable for any indirect, incidental, special, consequential, or punitive damages (including lost profits, lost data, or business interruption), even if advised of the possibility of such damages.
• DottSign's total aggregate liability for any and all claims arising from or related to these Terms or the platform shall not exceed the greater of: (a) the total fees paid by you to DottSign in the three (3) months immediately preceding the event giving rise to the claim; or (b) BRL 500 / USD 100.
• These limitations do not apply to liability for: (i) fraud or willful misconduct; (ii) death or personal injury caused by our negligence; or (iii) any liability that cannot be excluded or limited by applicable law.

13. Indemnification

You agree to indemnify, defend, and hold harmless DottSign, its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your breach of these Terms; (b) Your Content; (c) your use of the platform in violation of applicable law; or (d) any contract or document you execute through the platform.

14. Consumer Rights (CDC — Lei 8.078/1990)

If you are a consumer (pessoa física) as defined by Brazil's Código de Defesa do Consumidor (CDC), the following rights apply and cannot be waived:

• Right of Withdrawal (Art. 49): You have the right to cancel this agreement within 7 (seven) calendar days of subscription activation if entered into remotely (internet/mobile), without stating any reason, and receive a full refund.
• Clear and Adequate Information (Art. 6, III): You are entitled to clear, accurate information about the service, pricing, and terms.
• Protection Against Abusive Clauses (Art. 51): Any clause that establishes manifestly disproportionate obligations or eliminates legal rights is null and void.
• Reverse of Burden of Proof (Art. 6, VIII): In cases of consumer relations, the burden of proof may be reversed where your claim is plausible and the evidence is exclusively in our possession.
• Competent Forum: Consumer disputes may be brought before the consumer's domicile court, regardless of the choice-of-forum clause in Section 16.

15. Termination

• By you: You may close your account at any time from your profile settings. Account deletion will result in permanent deletion of your documents from our active systems, subject to legal retention obligations for signed contract audit trails.
• By DottSign: We may suspend or terminate your account with immediate effect if you: (a) materially breach these Terms; (b) engage in fraudulent, abusive, or illegal activity; (c) fail to pay applicable fees after a 15-day cure period.
• Effect of termination: Upon termination, your right to use the platform ceases immediately. We will handle your data in accordance with our Privacy Policy and applicable data retention laws.
• Survival: Sections 7, 9, 11, 12, 13, and 16 survive termination.

16. Governing Law, Dispute Resolution, and Forum

• These Terms are governed by the laws of the Federative Republic of Brazil, without regard to its conflict-of-laws rules.
• The parties agree to attempt to resolve any dispute informally first by contacting legal@dottsign.com.
• If informal resolution fails, disputes shall be submitted to the courts of the Comarca de São Paulo, State of São Paulo, Brazil, which the parties hereby elect as the competent forum, except where: (a) mandatory consumer-protection law grants the consumer the right to sue in their domicile; or (b) applicable law in the user's jurisdiction requires a different forum.
• EU/EEA consumers may also use the EU Online Dispute Resolution platform: ec.europa.eu/consumers/odr.
• Nothing in this section prevents either party from seeking urgent injunctive relief in any competent court.

17. General Provisions

• Entire Agreement: These Terms, together with the Privacy Policy and any additional terms for specific features, constitute the entire agreement between the parties regarding the platform.
• Severability: If any provision is found to be unenforceable, it will be modified to the minimum extent necessary, and the remaining provisions will continue in full force.
• No Waiver: Failure to enforce any provision does not constitute a waiver of the right to enforce it in the future.
• Assignment: You may not assign your rights or obligations under these Terms without our prior written consent. We may assign our rights to a successor entity in connection with a merger, acquisition, or sale of assets.
• Notices: Legal notices to DottSign must be sent to legal@dottsign.com. Notices to you will be sent to your registered e-mail address.
• Language: These Terms are provided in English and Brazilian Portuguese. In case of conflict, the Portuguese version governs for Brazilian users; the English version governs for all other users.

18. Changes to These Terms

We may update these Terms from time to time. We will notify you by e-mail and/or prominent in-app notice at least 15 days before material changes take effect. The updated Terms will display a new effective date. Continued use of the platform after the effective date constitutes acceptance. If you do not accept the new Terms, you must close your account before the effective date.

19. Contact

General support: support@dottsign.com Legal notices: legal@dottsign.com Privacy / DPO: dpo@dottsign.com VICENT SOLUCOES TI LTDA · CNPJ 53.183.462/0001-58 · Brazil