Before You Cancel
If you're having a specific issue, we'd love the chance to help before you go. Common reasons people consider cancelling, and what we can do:
| Reason | What we can offer |
|---|---|
| Too expensive | Downgrade to a lower plan or switch to annual billing (saves ~20%) |
| Not using it enough | Pause your account (contact support) |
| Missing a feature | Tell us, your feedback shapes our roadmap |
| Technical problem | Contact support →, we'll fix it |
If you'd still like to cancel, here's how.
How to Cancel Your Subscription
- Log in and go to Settings → Billing
- Scroll to the bottom of the page
- Click Cancel subscription
- You'll be asked to confirm the cancellation and optionally share a reason
- Click Confirm cancellation
What Happens After You Cancel?
Immediately:
- Your subscription is marked as cancelled
- You receive a confirmation email
Until your current billing period ends:
- You retain full access to your current plan's features, nothing changes
- You can still send contracts, access files, and manage your team until the period ends
When the period ends:
- Your account is downgraded to the Free plan
- Active contracts above the Free plan limit (5) become read-only, you can view and download them, but cannot send new ones until you're within limits
- Team members above the Free plan limit (1 user) will lose access to the account
Your Data Is Not Deleted
DottSign does not delete your contracts, signed documents, or account when you cancel. Everything is preserved.
- All completed contracts remain accessible and downloadable
- All pending contracts stay visible but no new contracts can be sent beyond Free plan limits
- Your account settings, profile, and team remain intact
If you decide to reactivate later, you'll pick up right where you left off.
Downloading Your Data Before Cancelling
We recommend downloading your signed contracts before cancelling, just to have local copies:
- Go to Contracts → Completed
- Click a contract to open it
- Click Download PDF to save the signed version
For bulk download: contact support@dottsign.com and we can prepare a full export.
Reactivating After Cancellation
To reactivate a cancelled subscription:
- Log in to your account (it's still there)
- Go to Settings → Billing
- Click Reactivate or Choose a plan
- Select your plan and complete payment
Your account, history, and data are immediately restored. Reactivation takes effect immediately, no waiting period.
Deleting Your Account Entirely
Cancelling a subscription is different from deleting your account. If you'd like all your data permanently deleted:
- Go to Settings → Account
- Scroll to Danger zone
- Click Delete account
- Confirm with your password
This is irreversible. All contracts, signed documents, account data, and team access are permanently removed. This action cannot be undone.
If you have signed contracts that represent legal commitments, we strongly recommend downloading them before deleting your account.